Update for U.S. Dealers

Refund policy

We accept returns up to 30 days after delivery. Items must be unused and in its original condition. We will refund the full order amount minus shipping charges. The customer is responsible for return shipping charges. Choose your own return postage or we can provide a shipping label. If more than 30 days has passed, items cannot be returned.

Sale and discounted items cannot be returned. 

In the event that your order arrives damaged in any way, please email us as soon as possible at weborders@pedros.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis and will try our best to work towards a satisfactory solution.


  1. Reply to your order confirmation email to request which products you would like to return. 
  2. We will send you a return shipping label via email. You are responsible for shipping costs for returns. Shipping charges will be deducted from your refund if the provided shipping label is used.
  3. Print the prepaid return shipping label, then securely pack your return item in a sturdy box, and affix the shipping label. 
  4. Send all items back to us using the label provided. We suggest dropping item at retail location and requesting a receipt for the shipment.
  5. Once we receive your return, we will inspect all items and issue you a refund.

Please allow up to 30 days for the refund to be processed. We cannot control how quickly credit card companies process refunds.

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